PROGRAM OBJECTIVES

  •   Learn to identify and analyze customer needs and problems.
  •   Recognize the most common reasons for customer complaints.
  •   Discover techniques to cultivate and maintain special customer relationships.
  •   Assess your communication style and use two-way communication skills to level with people, to accept feedback from them, and to discuss problems.
  •   Identify specific problems in your customer service program and apply treatment.

A Challenge

QUESTIONS ON BEING A CUSTOMER

  •   Why do you need customer service?
  •   Was the service provided over the phone or in person?
  •   How did the customer service representative respond to your request, inquiry or problem?
  •   If you felt the service was excellent, describe what made it so good.
  •   If you felt the service was exceptionally poor, describe what made it that way.

DO YOU KNOW WHY THEY LEAVE?

  •   1% die.
  •   3% move away.
  •   5% develop other relationships.
  •   9% leave for competitive reasons.
  •   14% are dissatisfied with product or service.
  •   68% leave because of rude or discourteous service.
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Common Excuses For Service Lapses:

List five to eight excuses you hear customer service representatives give for offering indifferent or poor customer service.
Think of one of more ways to counter each excuse.
I don't have enough time.
I don't get paid to be nice. I am measured by my productivity and accuracy.
How can we do a good job if the computer is always down?
Every customer is totally bonkers today.
I can't deal with people who do not show me respect.
How can we do a good job if the other departments do not provide the back-up we need?
I am having a bad day.
People are basically stupid.
I am always too busy.

OUR SOLUTIONS

Customer Feedback management Service

Understanding the basics of effective customer service, addressing excuses, examining behaviors, 7 steps to customer service, words to use and words to avoid, top ten customer complaints, five common customer requests, implementing a good customer service program, service standards, 4 steps to super service,

REPORTING

After Submission of all answer, Based on rating of reply, management will get notified automatically if user feedback rating gets low as per define parameter.

Thank you
Contact Us





Clipboat Technologies Pvt. Ltd.


  • Delhi (Corporate Office):
    B-623 | 1st floor |
    Mahavir Enclave Part-II |
    New Dwarka Road | Delhi-45

  • Hong Kong (Office):
    Flat/Rm 1701, 17 Floor
    Beverley Commercial Building 87-105,
    Chatham Road South
    Tsim Sha Tsui Kowloon, Hong Kong
  • Czech Republic Office
    Vinohradska 122, Praha 3, 13000
    +420 773929123
  •   Phone: +91-9560819555
    Email: care@clipboat.com
    Clipboat Technologies

Call Us Directly

    +91-9560819555


About Clipboat Technologies

We provide simplest, incredibly user-friendly and most elegant piece of customer management software in all domains that ever crossed paths with a business owner. The easiest way to store, organize and track everything about your organisation: customers, leads, sales, query, reports, reminder, dashboard etc.


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